Easter Sunday

And I'll start with an apology to the mom who brought friends and found the "welcome" wanting for the children with the group. (blog comment, thanks for writing - it all helps, even when it is tough to "hear"!)

On this glorious morning, with danish baking right now & a pastry case full of luscious raspberry swirl cheesecakes, carrot cakes, fruit tart & of course holiday fancy cupcakes, it is the start of our first Easter as the BR. We are learning & trying different things all the time.

I am glad to know & sorry that I caused negative comments to be in the "wind" about the BR.

The customer service arena has for over 20 yrs known that a favorable comment is shared with 3-4 people & a negative comment is shared with twice that many. The blog commenter holds up those stats.

Theory and practice -- so vastly different and I now live 7 days a week, 11 hours / day in the world of practice. When I worked in the theory world with clients, it was so much less close to the bone!

I apologize to anyone who has had a less than satisfactory experience @ the BR.

I know the staff is well trained, I know the food is good and I trust from what so many people tell me, that the ambiance is topnotch. The idea that I mess up the overall good we have going is tough, since I really love everything about the BR. I need to look to me and see how I can moderate the rough edges, ongoing!