This is quite a common question, posed to me by a wide range of BR customers.
Now, thinking it through, I have a range of possible answers. And I imagine those who ask may have a rather more narrow expectation of what they want to hear.
Is it like - "How are you?" where most folks really want a "fine thanks."
Are there those who want to compare my answer to that of other business owners to see if the economy is truly on the ?? down ??? up???
My answer to date has been way too much information & yet I am not willing to leave it with, "fine thanks."
I like to give a snapshot view -- "we are pleased with the customer response - lots of people making return visits & bringing new friends." - that's one that I like.
"we have no year to year comparisons, so we are justing doing the best we can day by day" - true too.
" no one could have written a biz plan to account for this economic situation, so we are doing the best we can day by day." - also true.
"we need to have more people come through the doors each day" - also true.
So -- what is the way to answer when the question is posed in a casual and just a bit of interest way? -- your comments would be appreciated.
At this point I think I'll move to saying: "all's going well, thanks. We, like most everyone, are looking forward to seeing the economy turn and start moving in an upward direction."
Or, most likely - having given this topic a bit more thought, I will continue to evolve the answer as we learn more about how we really are doing.