So much new and so much learned. Dinner last Friday - 40 + people, many with wine in hand, joined us for dinner. The braised duck leg was very popular as were the different fresh pasta options.
We found a few important items that need to be addressed and so we will ramp up to the 3 nights a week, not rush into it. sorry for any inconvenience this may cause customers and potential customers. It would not be my choice and yet it seems necessary if we are to keep to our standards.
Lunch from Mon on has people coming out and "giving us a try" - so many new visitors this week, I am continually amazed.
A 25 year friend of mine from Manhattan came out on Sunday and I was hard pressed to find 5 minutes for her among all the comings and goings of our great Sunday crowd.
However - Father's Day did not go as smoothly as Mother's Day - the reservations were fairly meager, but these who wanted to eat with us -- a large number. So, lesson learned.
Two very tough customer satisfaction issues this week. One around training of staff and assuring they are up to par BEFORE setting them loose in the dining room. Apologies again to my Princeton Junction ladies!
The other was around cupcakes -- not fresh enough & taken as a gift! Augh!! We are rethinking where the responsibility lies for taking product out of the front if it doesn't sell in its 1-2day life (time is dependent upon product and ingredients.) I think the cupcake issue was exacerbated by the display case being housed on top of the small frig. The frig put out a lot of heat and thus takes moisture out of the cupcakes at a faster rate.
It is an ongoing learning to be sure we offer the best and freshest. We dropped our sticky buns for the time being because they were not lasting even the hours we are open one day. A revised recipe is under development, so they may be back before too long!
All for now. Thanks for your ongoing support and particularly thank you to those who will provide the vital critical feedback on areas where we are not up to standard!
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I've been to your fine establishment a few times now. I was there at Father's day with my father and we even had reservations. Looked to be that some kinks still need to be worked out with the mechanics of large crowds - didn't really get our drinks for about 45 min after (literally) we were seated and 3 people asking us if our drink order had been taken.
As always, the food was good, just a little disorganized. So, I'm torn...
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